AMMAN — The Ministry of Planning and International Cooperation on Sunday held a donor meeting to review progress under the First Executive Programme (2023–2025) and outline priorities for the second phase of the Public Sector Modernisation Roadmap.

 

The meeting, attended by Minister of Planning and International Cooperation Zeina Toukan and Minister of State for Public Sector Development Badriya Balbisi, focused on eight pillars: government services and procedures, human resources and leadership, policies, legislation and decision-making, data and emerging technologies, governance and regulatory environment, efficiency of public expenditure, institutional culture, and communication and outreach.

 

Toukan commended donor support for the first phase of the roadmap, emphasising that the Second Executive Programme (2026–2029) marks a transition from foundation-building to full implementation.

 

She noted that the programme reflects the government’s commitment to integrating economic modernisation with administrative reform, enhancing public administration efficiency, and delivering tangible improvements in citizens’ lives and public services.

 

Toukan highlighted key achievements of the first phase, including advances in human resources, civil service development, and the digitisation of government services. She stressed that the government will continue collaborating with partners in alignment with donors’ priorities to support the implementation of the Second Executive Programme.

 

Balbisi presented a visual briefing on the roadmap and outlined the targets and projects of the Second Executive Programme. She described the roadmap as a cornerstone of the state’s reform agenda, saying: “Without effective institutions and qualified, competent human resources, the government cannot deliver quality services to citizens. The roadmap complements and reinforces the Economic Modernisation Vision.”

 

Balbisi also said that the Second Executive Programme aims to transform the government’s operations into a single, integrated system that is more productive, agile, and future-ready. The programme provides a comprehensive framework for proactive and integrated government services, alongside an intelligent system for managing administrative workflows, she added.

 

“This approach will reduce the need for citizens to move between institutions to complete a service, cut down on repetitive requirements and documentation, and establish mechanisms for listening to citizens’ voices,” she said. “By linking feedback tools across ministries and agencies, the government can track responses, refine services and policies, and reinforce trust between citizens and the state.”