AMMAN — Jordan’s garment industry recorded 48 labour-related complaints during the first five months of the year, according to a recent report issued by the Better Work programme.

 

The findings highlight persistent challenges regarding workers’ rights and a widespread lack of awareness among employees in the sector.

 

Better Work is a joint initiative between the International Labour Organisation (ILO) and the International Finance Corporation (IFC), aimed at improving working conditions in the global apparel industry while enhancing compliance and competitiveness.

 

In Jordan, the programme operates in cooperation with the Ministry of Labour to support better factory practices.

 

Despite ongoing efforts, the report underscored that many workers remain unaware of their fundamental rights, calling for urgent, targeted actions to improve transparency, awareness and workplace fairness.

 

During the reporting period, 92 factory visits were conducted, 70 advisory and 22 evaluation visits, while only one case of critical non-compliance was escalated to the ILO. In addition, 15 recruitment-related reports were filed by factories participating in the programme.

 

Tamkeen for Legal Aid and Human Rights urged the expansion of accessible complaint mechanisms for workers, recommending both digital applications and physical complaint boxes to ensure greater confidentiality and security.

 

The report also shed light on the financial strains facing small and medium-sized subcontracted factories. Payment delays from primary suppliers have led to wage disbursement issues, resulting in late or incomplete salaries that compromise workers’ ability to meet basic needs.

 

Labour rights consultant Rania Tahseen stressed the importance of clearly defined responsibilities in subcontracting relationships. “A legal obligation should be placed on both primary and subcontracted employers to uphold commitments outlined in formal agreements,” she said.

 

Garment manufacturer Ola Ali echoed similar concerns, calling for increased support from buyers and government bodies to alleviate financial pressure on factories operating under subcontracting arrangements.

 

To improve accountability and protect workers, Tamkeen proposed the creation of a formal regulatory framework for subcontracted factories. The proposed framework would require all parties involved to comply with standards set by regulatory bodies, including the Ministry of Labour, the Ministry of Industry and Trade, and Jordan Customs.

 

The report also urged for greater coordination among all stakeholders to safeguard labour rights and enhance working conditions across the garment industry.