AMMAN — Comprehensive Government Service Centres across Jordan processed around 3.45 million transactions by the end of June 2025, while receiving over 1.32 million visitors, according to the Ministry of Digital Economy and Entrepreneurship.

 

Minister of Digital Economy and Entrepreneurship Sami Samirat highlighted the importance of these centres as a key pillar in improving access to government services, ensuring quality, efficiency, and transparency in service delivery.

 

He said that the centres reflect the government's vision to enhance the citizen experience by centralising services and creating a streamlined, user-friendly environment.

 

Samirat noted that the ministry continues to develop and expand the geographic reach of these centres to promote digital equity and inclusive access across all regions of the Kingdom. These efforts, he added, are in line with Jordan’s broader economic and administrative modernisation goals.

 

He emphasised that the ministry is committed to equipping the centres with advanced technologies and well-trained staff, in order to provide effective and responsive services that meet the expectations of citizens and enhance public trust in government institutions.

 

To date, nine comprehensive service centres have been established and are fully operational. An additional seven centres are scheduled to be launched before the end of 2025, covering all governorates with a focus on areas with high population density, the minister said.

 

The first centre was launched in the Muqabalin area, offering 144 government services through 29 institutions. The second branch was opened at Queen Alia International Airport, providing 64 services from 23 institutions.

 

Other operational centres include the Irbid branch with 137 services from 29 institutions; Tafileh with 153 services from 28 institutions; Aqaba with 155 services from 28 institutions; and Ma’an with 141 services offered by 26 institutions.

 

Additional branches have been opened in Madaba, providing 135 services from 26 institutions; Jerash, with 134 services from 26 institutions; and Karak, offering 136 services from 27 institutions. The ministry said that additional government institutions and services would continue to be integrated into the centres in phases, based on user needs and service priorities.

 

To improve service quality and responsiveness, the centres rely on a range of tools and communication channels to measure citizen satisfaction and collect feedback. These include the “Bekhedmetkom” platform, the Ministry’s official email, the National Call Centre, social media platforms, in-centre tablets for live evaluation, quarterly surveys, citizen service desks and the “Reda” satisfaction platform.